Great teams and great team leaders increase profit, however you might define it.

The language and terminology used in for-profit companies and not-for-profits organisations is often quite different. We don’t usually think about the term ‘profit’, yet there is a ‘gain’ in the non-profit sector, but it is measured against different criteria. Using the concept of the service-profit chain, this post translates the ideas so that excellent leadership,Continue reading “Great teams and great team leaders increase profit, however you might define it.”